Top 5 Questions About Our Non-Emergency Medical Transportation (NEMT) Services

Care Connection Transport
Jul 24
2 min read

Need a reliable ride to your medical or behavioral health appointment? At Care Connection, we provide Non-Emergency Medical Transportation (NEMT) to ensure you get where you need to go—safely and on time. Whether it’s a same-day appointment or a planned trip, we’re here to make transportation one less thing to worry about.

Here are answers to the most commonly asked questions about our service:

1. Where Do You Go?

We offer rides all along the Central Coast, including Santa Barbara, San Luis Obispo, Santa Maria, and surrounding areas. Need to travel farther? We can accommodate long-distance trips too—just reach out to discuss details.

2. Do You Accept Insurance?

We do not accept general insurance, but there are some exceptions:

If you have CenCal and your ride is for behavioral health, it may be covered.
If your ride is booked through a hospital, coverage may apply.

3. How Far in Advance Should I Book?

We’re flexible! You can book:

Same-day rides (subject to availability)
Appointments scheduled weeks in advance

We always recommend booking as early as possible to guarantee availability.

4. Can a Family Member Ride Along?

Yes! We welcome one family member, friend, or caregiver to ride along at no extra cost. Support matters, and we’re happy to include them.

5. What Hours Do You Operate?

We’re available 24/7, including nights, weekends, and holidays. Your health and appointments don’t follow a strict schedule—neither do we.

Ready to Ride?

If you’re looking for a dependable NEMT provider, we’re here to help. From local to long-distance trips, we’re committed to safe, comfortable, and timely transportation.

📞 Contact Us Today

(805) 934-0592 available 24/7 seven days a week